Booking policy
Learn how NOIR Executive Travel handles bookings, confirmations, airport pickups, waiting time, amendments, cancellations and passenger requirements.
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Booking Policy · Last updated October 2026
This Booking Policy explains how reservations, confirmations, journey changes, waiting time and cancellations are handled by NOIR Executive Travel.
It applies to airport transfers, railway station transfers, port transfers, chauffeur journeys, corporate transportation and other private transfer services booked with us.
01
Bookings may be requested online, by telephone, by email or through another approved booking channel.
The online booking form asks customers to provide information including their contact details, service type, pickup or drop-off requirements, journey location, travel date, time, flight or train information, passenger numbers and luggage details.
Please provide complete and accurate information so we can recommend an appropriate vehicle and confirm the correct fare.
02
Submitting an online form does not automatically guarantee a vehicle.
After receiving the request, our team may contact you to verify journey information and finalise the arrangements.
The website specifically tells customers to wait for booking confirmation after submitting the request.
Your booking is confirmed only after NOIR Executive Travel has accepted it and communicated confirmation to you.
03
NOIR Executive Travel promotes clear and fixed pricing for confirmed airport transfers.
However, website prices shown for common routes are starting or indicative rates.
The final fare may vary according to:
The exact fare should be confirmed before travel.
If you later change the journey details, the fare may also change.
04
For airport pickups, customers should provide accurate flight details at the time of booking.
NOIR Executive Travel uses flight information to monitor arrival or departure times and adjust chauffeur timing where possible.
Please notify us if:
Without accurate flight information, we may be unable to monitor the journey properly.
05
Airport transfer services currently include one hour of complimentary waiting time.
The complimentary period is intended to provide reasonable flexibility after arrival.
Where waiting continues beyond the included period, additional charges may apply.
For railway, port, event or address-to-address journeys, waiting arrangements may differ and should be confirmed when booking.
06
Customers should be ready at the confirmed pickup time.
For airport departures, the customer is responsible for choosing a pickup time that allows sufficient time for:
We will make reasonable efforts to arrive punctually, but journey times can be affected by traffic, weather, road closures, incidents and other circumstances outside our control.
07
If you need to change a booking, contact us as soon as possible.
Changes may include:
All amendments are subject to availability.
A booking change is not confirmed until accepted by NOIR Executive Travel.
A revised price may apply.
08
If you no longer require your journey, notify us promptly.
Cancellation charges may depend on the amount of notice provided and whether costs have already been committed.
This may include chauffeur allocation, parking, airport fees or other booking-specific expenses.
Where a particular cancellation condition or charge is supplied with your quotation or confirmation, that condition takes priority for the relevant booking.
09
Passengers should attend the agreed pickup point and remain contactable.
If the chauffeur cannot locate you, reasonable attempts may be made to contact you using the details supplied during booking.
A booking may be treated as a no-show if the passenger cannot be located after the applicable waiting period and does not respond to contact attempts.
No-show journeys may be non-refundable because the chauffeur and vehicle have already been allocated.
10
Customers should select or request a vehicle suitable for both passenger numbers and luggage.
NOIR Executive Travel currently presents Mercedes E-Class Saloon and Estate vehicles as part of its executive fleet.
Vehicle availability is not guaranteed until booking confirmation.
Where the requested model becomes unavailable for operational or safety reasons, we may provide a suitable alternative.
11
Please provide an accurate description of the luggage you intend to carry.
This is particularly important when travelling with:
A vehicle may be unable to transport additional luggage that was not disclosed when booking.
12
Any stops requested when booking should be included in the journey details.
Stops requested after booking or during the journey may affect the price and estimated arrival time.
The chauffeur may decline a change if it would be unsafe, unreasonable or conflict with another confirmed booking.
13
Please tell us in advance if you are travelling with children or require any particular assistance.
Requests for child seats, accessibility arrangements or other specialist requirements should be made before the journey and are subject to availability.
Do not assume that specialist equipment will automatically be available unless confirmed.
14
NOIR Executive Travel will make reasonable efforts to provide each journey according to the confirmed schedule.
However, delays can result from circumstances such as:
We cannot guarantee exact arrival times where conditions outside our reasonable control affect the journey.
15
For booking changes, cancellation requests or questions, contact:
NOIR Executive Travel
Location: Aurora 121 A North Road, Poole, BH14 0FE
For time-sensitive amendments, contacting the team directly is preferable to relying solely on an online form.
